At SaxArm, we are committed to providing high-quality products that enhance your musical experience. Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your confidence in shopping with us.
30-Day No Questions Asked Return Policy
We stand behind the quality of our products and offer a 30-day return window from the date of delivery. If you are not satisfied with your SaxArm purchase, you may return it within this period for a full refund or exchange, no questions asked.
Eligibility for Returns
To qualify for a return:
- The item must be unused and in the same condition as when you received it.
- It must be returned in the original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required.
Return Process
To initiate a return:
- Contact our customer service team at [insert contact email] to request a return authorization.
- Once approved, securely package the item in its original packaging.
- Ship the item to the address provided by our customer service team.
Please note:
- Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $100.
Refunds
Upon receiving and inspecting your return, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at team@saxseat.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at team@saxseat.com.
Shipping Policy
We offer [insert shipping options, e.g., standard and expedited shipping] to [insert locations, e.g., domestic and international destinations]. Shipping costs are calculated at checkout and are based on your location and selected shipping method.
Order Processing Time
Orders are processed within [insert processing time, e.g., 1-2 business days]. You will receive a confirmation email with tracking information once your order has shipped.
International Shipping
For international orders:
- Delivery times may vary due to customs processing.
- Customers are responsible for any customs fees, duties, or taxes that may apply.
Contact Us
If you have any questions about our guarantee, return policy, or shipping information, please contact us at team@saxseat.com.
